When you’re hiring a user-expertise pro, what should you be looking for? UX expert Whitney Hess wrote an excellent post on the subject, and I encourage you to read it now or save it for future reference. Here are the highlights.
Background. A great user experience designer isn’t going to whip out a collection of completed projects to impress you. A truly accomplished UX designer knows it’s their process that stands out — how they came to the final product is what you’re hiring them for, not the outcomes they came to.